I've written CS again, but don't expect to hear from them, unless they read my complaint here. Today, I see that my order isn't scheduled to arrive until the 16th, too late for my schedule.
Again, I receive no response from CS, but on Friday, July 10, I receive notice that my order shipped. I get no phone answer, so I send an email saying I will be leaving town on the 16th and absolutely need this book at my home by the 15th. I need my order by July 15, so I try to contact CS again. They usually print within a few days of order upload, but after a few days I received an email saying, "Sorry, we've got some problems, so we haven't shipped your order yet. A couple of days later I received an emails asking how my customer service experience was. CS never called or wrote, so I tried again on June 30, with success. I contacted customer service to see if the order was in the system, or should I just start over. I tried to upload a book on June 29 and the upload stopped midstream. Is anyone else having problems with MyPublisher after having prior success?ĭoes anyone have other bookmaker suggestions? I wonder if there have been operational changes having negative impact on MP's QC. Seems like I read that MyPublisher and Snapfish merged recently. I'll convert the images to sRGB and order a small book from each, with full-page images of some of the shots that MyPublisher had problems with. I'm starting the process of ordering three test books from Blurb, AdoramaPix and MyPublisher. That was three-days ago, and still no call. I called MyPublisher to speak to a "technician" that could talk about the subject and got someone that seemed to have no idea what I was even talking about however, he promised to have a real technician call me. OTOH, if you look at AdoramaPix, they insist that the best results will come with sRGB color space. Reviewing MyPublisher's site, I found no discussion at all about color space. It's interesting to note that many images are properly exposed. When I compare the pages in question to the Preview and my JPEG files, many are under-exposed. They would have refunded my money, but I decided to accept the flawed books, so I just got them back this evening. MyPublisher paid for me to send the book back, but then they reviewed it and saw nothing wrong. Of course, I noticed the under-exposures immediately, reviewed the book again in the Preview and held the book up to my monitor to see the glaring differences. This time, some images were up to 1-stop darker. Prior to my last book, the exposure in the Preview and the exposure in the printed book always matched. MyPublisher has a Preview function so that you can review your book prior to ordering. Nothing has changed in this regard since I first started using MyPublisher.
MYPUBLISHER REVIEWS PRO
I've been taking my images in RGB color space, doing Raw conversion in DxO Optics Pro and producing a JPEG in the original RGB color space.
MYPUBLISHER REVIEWS SOFTWARE
I use MyPublisher's proprietary software to construct my books, using a calibrated monitor. Up until my latest book, I've been entirely pleased with every aspect of quality, including paper, binding, colors and exposure, but my latest book has many under-exposed images. The caterpillar, youll recall, feasts on cake, ice cream. I've printed around 15-books, most in the largest size. My publisher and I fought bitterly over the stomachache scene in The Very Hungry Caterpillar. We reserve the right to modify or replace any part of these terms and conditions without prior notice.I've been using MyPublisher for several years now to print vanity books of trips, wildlife and other subjects. Cannot be redeemed for cash or combined with other offers or credits. Not valid on other products, prepaid plans, prior purchases and purchases made other Shutterfly apps. Taxes, shipping, and handling will apply. Promo can only be redeemed once per account and/or billing address. Valid only for new Shutterfly photo book customers (those who have never purchased photo books from Shutterfly).
MYPUBLISHER REVIEWS FREE
Offer is good for one free standard layflat binding through, or our mobile-friendly site or Shutterfly Photo Story for iPad app. Trust us for our customization, quality, and 100% happiness guarantee, and make Shutterfly the new home for your photo books. You'll also have the same creative control you're used to, with a wide array of book sizes and paper types, and over 250 book styles to choose from. We know quality matters to you, and we assure you that our state-of-the-art printing will meet your standards. But we, at Shutterfly, are confident that we can fulfill your every photo book need. After 23 amazing years in business, MyPublisher has shut down.
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